Terms of Service | WinGrants AI

These Terms of Service (“Terms”) govern your access to and use of the WinGrants.ai platform, website, applications, APIs, and related services (collectively, the “Service”) operated by Healthdev OÜ (trading as WinGrants AI), an Estonian private limited company.

By creating an account, accessing the Service, clicking “I accept”, or otherwise using WinGrants.ai, you agree to be bound by these Terms. If you do not agree, do not use the Service.

§1

Definitions

“WinGrants”, “we”, “us”, “our” — Healthdev OÜ (trading as WinGrants AI), registered in Estonia under registry code 14588534, with registered office at Männimäe/1, Pudisoo küla, Kuusalu vald, Harju maakond, 74626, Estonia.
“Customer”, “you”, “your” — the individual or legal entity that subscribes to or uses the Service.
“Account” — the credentialed access provided to a Customer or its Authorised Users.
“Authorised Users” — employees, contractors, or affiliates of the Customer who are permitted to use the Service under the Customer’s subscription.
“Customer Data” — any content, text, files, proposals, project descriptions, partner information, or other data uploaded, generated, or processed through the Service by or for the Customer.
“Output” — text, drafts, scores, analyses, or other artefacts generated by the Service in response to Customer inputs, including AI-generated content.
“Subscription” — the paid plan granting access to the Service for a defined term.
“Documentation” — the user guides, in-product help, and technical specifications published at wingrants.ai or in the Service.

§2

The Service

WinGrants provides an AI-assisted platform for the preparation, drafting, evaluation, and project-management of grant proposals — including, without limitation, Horizon Europe, Innovative Health Initiative (IHI), EIC, Digital Europe, and other public-funding programmes. Features include AI drafting, evaluator-style scoring, consortium tooling, document templates, and exports.

We may add, modify, or remove features at our discretion. Where a change materially reduces functionality of a Subscription, we will notify the Customer at least 30 days in advance.

§3

Eligibility & accounts

3.1 Eligibility

The Service is intended for business and professional use by organisations applying for public research and innovation funding. You must be at least 18 years old and authorised to bind the legal entity on whose behalf you are contracting.

3.2 Account creation

You must provide accurate, current, and complete information and keep it up to date. You are responsible for all activity under your Account and for safeguarding credentials.

3.3 Authorised Users

You may permit Authorised Users to access the Service in accordance with your Subscription. You are responsible for their compliance with these Terms.

3.4 Suspension

We may suspend or terminate access where we reasonably suspect breach of these Terms, non-payment, or risk to the Service or other users.

§4

Subscription, pricing & payment

4.1 Plans

Subscriptions are sold on the plans published at wingrants.ai/pricing or under a separate written Order Form. The Order Form prevails over the website in case of conflict.

4.2 Fees

Fees are stated in EUR. Healthdev OÜ is not currently VAT-registered, and no VAT is charged on our invoices. If and when we register for VAT, we will invoice VAT in accordance with applicable EU and Estonian rules and notify Customers in advance.

4.3 Billing

Unless otherwise agreed, fees are billed in advance and are non-refundable except as required by mandatory law. Annual plans renew automatically for successive 12-month terms unless cancelled at least 30 days before the renewal date.

4.4 Late payment

Overdue amounts accrue interest at the European Central Bank main refinancing rate plus 8 percentage points, in line with EU Directive 2011/7/EU on combating late payment in commercial transactions.

4.5 Price changes

We may change prices for renewal terms with at least 60 days’ written notice.

4.6 Credit Replacement Guarantee & Fair-Use Policy

On the Self-service plan, every account is entitled to a one-time credit replacement. If you are unhappy with a draft and have not yet exported, downloaded, copied out, or submitted the proposal, you may request a replacement by contacting aj@wingrants.ai. A founder reviews each request within one business day and, where approved, credits a fresh submission credit to your account at no additional charge.

To keep this offer sustainable for the European research community we serve, eligibility for a credit replacement ends immediately when you take the output out of WinGrants AI — including, without limitation:

exporting or downloading the proposal in any format (e.g. .docx, .pdf, .tex, .zip, .md)
copying the proposal text in bulk to a destination outside the WinGrants workspace
submitting the proposal — or any substantial portion of it — to a funder, evaluation portal, grants office, or third party
sharing the proposal with any party outside your WinGrants account

Replacements are limited to one per account, lifetime. Requests that show signs of bad-faith use — including but not limited to accounts created for the purpose of extracting outputs without genuine intent to use the platform, coordinated multi-account behaviour, repeated drafting on the same call without redrafting, or attempts to circumvent the export trigger — will be declined. Repeat or coordinated abuse may result in suspension under §3.4 and forfeiture of remaining credits.

Credit replacements have no monetary value, are non-transferable, and cannot be exchanged for cash or invoice credit. They are a discretionary remedy offered by Healthdev OÜ and do not affect any non-waivable consumer-protection rights you may have under EU or Estonian law.

This Fair-Use Policy applies to Self-service credits only. AI Enablement and Enterprise plans are governed by their respective Order Forms.

4.7 Benchmark Trial (free trial)

Our free trial is a Benchmark Trial: a structured, demo-gated evaluation run on a call the Customer has already submitted to — so you can test WinGrants AI against a call you already know the outcome of. Benchmark Trials are enabled after an introductory demo, are limited to one per organisation, and are the only form of free trial we offer. We do not offer free trials on open or upcoming calls.

Why the trial works this way. Generating a complete Horizon proposal carries a real cost for us, so Benchmark Trials are granted selectively: the demo comes first because we want each trial to go to a team seriously evaluating WinGrants AI, and we do not run free drafts on open calls because they would simply replace paid proposals. The trial exists to help you answer one question — how much time and cost you would save, and how much further your team would get, if day one started from a near-complete draft instead of a blank page, leaving you to perfect the proposal rather than write it. It is not about your data: what you share is processed only to produce your trial deliverables and is deleted when the trial ends.

Trial Materials. To start a Benchmark Trial, the Customer provides the call identifier, the concept note, and the consortium composition of a previously submitted proposal (together, the “Trial Materials”). The Customer may additionally share the proposal they submitted (Part B) and the official Evaluation Summary Report (“ESR”) received from the funder. We recommend selecting a proposal submitted two or more years ago, so that no current research direction, competitive edge, or unprotected intellectual property is exposed during the trial.

Staged deliverables. The Benchmark Trial is built on a fair exchange: each deliverable unlocks as you share the matching piece of your own submission:

From the Trial Materials, WinGrants AI generates a complete Part B (technical) proposal for the past call.
Upload the Part B you actually submitted to unlock the WinGrants proposal — it becomes immediately readable and downloadable. This also starts the full comparison of the two proposals: where they overlap, where they differ, a section-by-section quality delta, and an estimate of the drafting time you would have saved.
We also run our proprietary AI evaluation (an ESR-style report) on your submitted proposal. Upload the official ESR you received from the EU to unlock that evaluation — and with it, a side-by-side of our AI ESR against the official EU ESR: where the two agree, where they differ, and whether the issues the EU evaluators raised were caught by our evaluation.

Processing & retention. A Benchmark Trial is initiated in-app by ticking a consent box accepting these trial terms. By doing so, the Customer authorises Healthdev OÜ to process the Trial Materials, the submitted Part B, and the ESR solely to produce the trial deliverables described above. Trial content is Customer Data and is handled under §7 (Customer Data & confidentiality) and §8 (Data protection): it is processed with zero data retention at the model layer, is never used to train models, and is deleted at the Customer’s request or at the end of the trial.

Scope of outputs. Trial deliverables are provided solely for the Customer’s internal evaluation of the Service. Because the underlying call is closed, trial outputs may not be submitted to any funder or reused as proposal text for a live call. Benchmark Trials have no monetary value, are non-transferable, and are provided at Healthdev OÜ’s discretion.

§5

Acceptable use

You agree not to, and not to permit any Authorised User or third party to:

use the Service in violation of any law or third-party right;
upload Customer Data that infringes intellectual property, contains malware, or includes unlawful, defamatory, or otherwise tortious content;
submit personal data of categories listed in Article 9 GDPR (special categories) unless explicitly contracted for and lawfully processed;
attempt to reverse-engineer, decompile, or extract source code of the Service except to the extent permitted by mandatory law;
benchmark, scrape, or use the Service to build a competing product;
circumvent rate limits, usage caps, or security controls;
represent Output as having been produced solely by a human evaluator or funder;
use the Service to generate content that misrepresents your eligibility, partners, financial state, or ethical standing in a grant application.

We may remove content or suspend access for breach of this Section.

§6

AI Output: use, limitations & Customer responsibility

6.1 Nature of Output

The Service uses large language models and rules-based scoring engines. Output is generated probabilistically and may contain inaccuracies, omissions, or fabricated facts (“hallucinations”). Output is decision-support, not a substitute for human judgement, legal advice, scientific verification, or institutional sign-off.

6.2 Customer responsibility

You are solely responsible for:

reviewing and verifying every Output before submission to a funder;
ensuring Output complies with the funder’s terms (e.g., Horizon Europe Programme Guide, EIC Work Programme);
declaring AI-assisted drafting where the funder requires such disclosure;
confirming factual claims, citations, budgets, and partner data in any Output.

6.3 No guarantee of award

WinGrants provides no warranty, express or implied, that use of the Service will result in funding being awarded, in proposal acceptance, or in any specific evaluator score.

6.4 Training data

We do not train any AI models on Customer Data — neither third-party foundation models nor our own evaluator models. We may run longitudinal, aggregated analyses of evaluation outcomes (e.g. ESR-style scores and reviewer-comment patterns) to identify product improvements that help Customers achieve stronger results over time. Such analyses operate on de-identified, aggregated signals only and are never used to train, fine-tune, or otherwise update model weights.

§7

Customer Data & confidentiality

7.1 Ownership

As between the parties, the Customer retains all rights, title, and interest in and to Customer Data and any Output. WinGrants claims no ownership over Customer proposals.

7.2 Licence to operate

You grant WinGrants a limited, non-exclusive, worldwide licence to host, copy, transmit, display, and process Customer Data solely to provide and improve the Service for you.

7.3 Confidentiality

Each party will protect the other’s Confidential Information using at least the same degree of care it uses for its own (and no less than reasonable care). Confidential Information excludes information that is public, independently developed, or rightfully received from a third party.

7.4 Security

WinGrants maintains an Information Security Management System certified to ISO/IEC 27001:2022 under certificate GCAI-ISMS-LP84, issued on 23 March 2026 by GCAI Certification Services LLP (accredited by the International Accreditation Service, IAS), valid until 22 March 2029, subject to scheduled surveillance audits. The ISMS scope covers the secure design, development, hosting, operation, and support of the WinGrants AI software platform for proposal drafting and related document-processing workflows, including tenant-specific access controls, controlled API integrations, support processes, and cloud infrastructure (Statement of Applicability v1.0, 17 November 2025). Controls include encryption in transit (TLS 1.2+) and at rest (AES-256), role-based access control, audit logging, vulnerability management, and incident response. Certificate status can be verified on www.iafcertsearch.org. Details are available on request and at wingrants.ai/trust-and-security.

§9

Intellectual property

9.1 Service IP

WinGrants and its licensors retain all rights in the Service, including software, models, prompts, evaluator rubrics, scoring methodologies, design, trademarks, and Documentation.

9.2 Output

Subject to your payment of fees and compliance with these Terms, you receive a worldwide, perpetual, royalty-free licence to use, modify, distribute, and submit Output for any lawful purpose, including grant submission, publication, or internal documentation.

9.3 Feedback

If you provide suggestions, you grant WinGrants a perpetual, irrevocable, royalty-free licence to incorporate that Feedback without obligation.

9.4 Publicity & customer reference

By accessing or using the Service, Customer grants WinGrants AI a non-exclusive, perpetual, irrevocable, royalty-free right to use Customer’s name and logo solely to identify Customer as a WinGrants AI customer on WinGrants AI’s website, pitch decks, and marketing materials — for example, to indicate that researchers who use the Service work at the Customer’s institution, without naming any individual. This right forms part of these Terms, takes effect on use of the Service, and does not require any separate or additional consent. Identifying the organisations that work with us is a standard, accepted business practice, consistent with how agencies, platforms, and service providers list the customers and partners they work with.

§10

Third-party services

The Service may integrate with third-party services (e.g., LLM providers, single sign-on, payment processors). Your use of such services is governed by their own terms. WinGrants is not responsible for the availability or content of third-party services.

§11

Service levels & support

We aim for 99.5% monthly uptime for paid plans, excluding scheduled maintenance and force-majeure events. Support is provided in English via in-product chat and email at aj@wingrants.ai. Enterprise plans may include additional SLAs in the Order Form.

§12

Term & termination

12.1 Term

These Terms apply from the date of acceptance until the Subscription ends.

12.2 Termination for cause

Either party may terminate immediately on written notice if the other materially breaches these Terms and fails to cure within 30 days.

12.3 Termination for convenience

You may cancel a monthly Subscription at any time; cancellation takes effect at the end of the current billing period. Annual Subscriptions may be terminated only at the end of the term unless otherwise agreed.

12.4 Effects of termination

On termination, your access will be disabled. You may export Customer Data for 30 days after termination; thereafter, we will delete or anonymise Customer Data within 90 days, except where retention is required by law.

12.5 Survival

Sections 1, 5, 6, 7, 8, 9, 13, 14, 15, 16, 17 and 18 survive termination.

§13

Warranties & disclaimers

WinGrants warrants that the Service will be provided with reasonable skill and care. EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUT WILL BE ERROR-FREE, BIAS-FREE, FACTUALLY CORRECT, OR THAT IT WILL RESULT IN ANY GRANT BEING AWARDED.

Nothing in these Terms excludes liability that cannot be excluded under mandatory law (including statutory consumer rights).

§14

Limitation of liability

To the maximum extent permitted by law:

No party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profit, revenue, goodwill, data, or grant funding.
Each party’s total aggregate liability arising out of or relating to these Terms is capped at the fees paid or payable by the Customer in the 12 months preceding the event giving rise to the claim.

These caps do not apply to: (i) breach of confidentiality, (ii) infringement of the other party’s IP, (iii) Customer’s payment obligations, or (iv) liability that cannot be limited by law.

§15

Indemnification

You will defend, indemnify, and hold harmless WinGrants from third-party claims arising out of (a) your Customer Data, (b) your breach of Section 5 (Acceptable Use), or (c) your use of Output in violation of funder terms or applicable law.

WinGrants will defend, indemnify, and hold harmless the Customer from third-party claims that the Service, when used in accordance with these Terms, infringes a third party’s EU intellectual property rights, subject to the limitations in Section 14.

§16

Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including war, civil disorder, government action, internet or telecommunications failure, third-party AI provider outage, or pandemic.

§17

Changes to the Terms

We may update these Terms. Material changes will be notified at least 30 days in advance via email or in-product notice. Continued use after the effective date constitutes acceptance. If you do not accept, you may terminate before the effective date and receive a pro-rata refund for the unused period of any prepaid Subscription.

§18

Governing law & disputes

These Terms are governed by the laws of the Republic of Estonia, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

The parties will attempt good-faith resolution of any dispute within 30 days of written notice. Failing that, disputes are subject to the exclusive jurisdiction of the Harju County Court (Harju Maakohus), Tallinn, Estonia, save that either party may seek injunctive relief in any competent court.

EU consumers retain the right to bring proceedings in the courts of their habitual residence and to use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

§19

Miscellaneous

Entire agreement. These Terms, the DPA, the Privacy Policy, and any Order Form constitute the entire agreement between the parties.
Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger or sale.
Severability. If any provision is held unenforceable, the remainder remains in effect.
No waiver. Failure to enforce a provision is not a waiver.
Notices. Legal notices to WinGrants must be sent to aj@wingrants.ai with a copy to the registered office at Männimäe/1, Pudisoo küla, Kuusalu vald, Harju maakond, 74626, Estonia.
Language. The English version of these Terms prevails over any translation.

§20

Contact

Healthdev OÜ (t/a WinGrants AI)
Männimäe/1, Pudisoo küla, Kuusalu vald
Harju maakond, 74626, Estonia
Registry code: 14588534
Email: aj@wingrants.ai
Website: https://wingrants.ai

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